With the increasing demand to deliver training to geographically dispersed employees, QNB wanted to reduce the amount of instructor led training it delivered and replace its existing training resources with an engaging and memorable eLearning programme.
However, QNB did not want just another eLearning based induction programme – they were looking for something that pushed the boundaries of creativity, innovation and technology, to deliver a very different, yet highly effective and impactful training programme.
“Due to the strategic importance and high profile nature of the Global Induction Programme, we carried out a rigorous evaluation process to select the right learning partner,” commented Stuart Evans, Head of Learning & Development at QNB. “We chose Agylia because of its history in delivering major learning programmes to some of the largest companies in the world.”
To capture the imagination of QNB’s new employees and to provide a truly memorable induction programme, a highly interactive 3D graphical user interface (GUI) was designed to utilise augmented reality (AR) as the front end to the Agylia Learning Management System (LMS), which was provided to host the content. Multiple learning assets were strategically embedded throughout the 3D interface. These included HTML5 based eLearning courses, descriptive text and PDF documents, assessments and rich media elements (images and videos). The video elements included interviews with key members of the bank, introducing their roles and reinforcing strategic messaging in a powerful way.
The 3D GUI effectively presented the different learning assets, which were hosted behind the GUI within Agylia. This means that learners’ activity and assessment scores are tracked in the normal way by Agylia and results are available for reporting their progress.
Stuart added, “We want our new employees to feel part of QNB from day one, no matter where in the world they are based. Having the GUI start in the form of a 360 degree representation of the exterior of our head office really brings the bank and its surroundings to life.
“Our new employees enter the building via the GUI and explore it for themselves. They are encouraged to use the GUI to discover the learning resources they need. What we have achieved would not have been possible with a traditional LMS interface.”
The eLearning courses are based on QNB’s instructor led training courses, augmented with additional learning resources in specific areas. This approach provides an interesting, visually dynamic and educationally effective way for QNB’s new employees to learn about the bank and their future roles within the organisation.
The design of the eLearning courses and the GUI elements combine to ensure that new starters don’t need to repeat activities unnecessarily. After finishing an activity, QNB employees can access and download a certificate of completion. All the learning resources within the GUI and the eLearning courses are SCORM compliant and SCORM tracked within Agylia.
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Stuart concluded, “Over recent years, QNB Group has witnessed robust international expansion, our employee numbers now exceed 13,600, and we operate from 590 locations. Therefore, we needed a solution that would not only meet our requirements now, but also in the future.”
The highly scalable nature of Agylia has given QNB a modern and secure learning infrastructure, with no limit to the amount of learning resources they can deliver or the number of employees they can reach.
The Global Induction Programme has enabled QNB’s Human Resources departments worldwide to reduce the amount of time spent delivering an instructor led induction. Instead, they have been able to focus on their primary functions of recruiting and retaining the best possible employees. With all employees worldwide now receiving the same high quality introduction to working for the bank, QNB have improved the consistency and reach of their induction programme.
The new eLearning programme has also enabled QNB to track the progress and completion rates of employees through their induction, providing the opportunity to identify and respond with possible areas of additional training, should that be required.